HMA Service Agreement  

Service Agreement Retrofit Remote Access Spare parts

HMA Service Agreement
Høglund Marine Automation AS has, as a well established and well-reputed automation company, created a service program to enable all customers to optimize efficiency of the onboard installed systems. This service agreement program will fulfil the customer’s wish and need for a reliable and predictable cost/lifetime cycle for the onboard installed equipment, ensuring maximum up time and performance.

The Service agreement program allows the customer to choose from three different categories depending on program content, system topography and cost, in this way customizing a service agreement best suitable for any particular vessel in the fleet.

HMA Silver, Gold and Platinum Partner service program short overview
 
  Silver Gold Platinum
One initial visit onboard x x x
Proposed spare parts list for existing installation. Spare parts to be purchased separately by the customer x x x
Online support for existing hardware and software installation x x x
Complete check and control of HMA installed equipment x x x
Issuance of detailed report after first initial visit x x x
Online telephone support on weekdays between 0800-1600 local Norwegian time x x x
Online remote access and support on weekdays between 0800-1600 local Norwegian time x x x
Online telephone support 24 hours, seven days a week   x x
Online remote access and support 24 hours, every day, seven days a week   x x
Spare parts available and ready to be shipped out from HMA within an hour   x x
Available service engineer within 24 hours   x x
Damaged essential equipment covered by service agreement will be shipped from HMA within an hour     x
An annual visit by a HMA service engineer for a complete check and control of the onboard installed HMA system. Minor modifications requested by Client will be performed onboard     x
Latest available and approved software from HMA will be installed onboard to ensure that the system is always running with the best software solution available     x
Each year the Contractor will prepare a General Service Status Report of the conditions of the equipment for each vessel and send this to the Client.     x
Onboard and/or office licensed stand-alone playback hardware and software program for diagnoses and analysis Available Available Available
Access to HMA expert team for diagnoses and analysis according to data from playback system Available Available Available

For questions or additional information, please contact service@hma.no


 
   
            
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| Høglund Marine Automation | Carl XV's gt 19, N-3150 Tolvsrød, Norway |
| Phone: +47 334 14150 | 24h Service: +47 815 22 502 |